Prior to closing, you and our construction manager will meet at your new home for an orientation and inspection.   The purpose of this meeting is to familiarize you with the features of your new home, how the systems and equipment work, how to properly maintain the various fine finishes and identify any cosmetic defects which need to be corrected prior to your move.  Repair of subsequent cosmetic damages (chips, dents, scratches, etc) is considered to be your responsibility after you move it.

2.  Correction of Orientation Inspection Punchlist

We will make every effort to correct all items on the orientation punchlist prior to your move in or within three business days, whichever is later.   Sometimes subcontractors need to be scheduled or materials need to be ordered, in which case you should expect completion within 15 business days unless access to your home is difficult to schedule.

3.  60-Day Walk-Thru

As you settle into your new home you may discover items which may required customer service.  We like to minimize the number of visits our workers make into your home once occupied, so we ask that you keep a cumulative list of attention items so that we can send a person to your home and correct everything at once.   This system is very important for us to be able to provide top quality service to everyone.  You are provided with 60-day Service Request Forms which we will ask you to fill out and send to our office.  Requests for service must be in writing.  ONLY REPORTS OF EMERGENCY ITEMS CAN BE TAKEN OVER THE PHONE.  We consider emergency items those which make the home uninhabitable, such as plumbing, heating, electrical, security problems, etc.  We will provide you with emergency numbers for those related trades.

4.  11-Month Walk-Thru

Since your warranty period expires one year from closing, we like to get a head start on your year-end requests.  You are provided with 11-month Request Forms which we ask you to use in exactly the same manner as the 60-Day forms.

5.  Correction Time

On both the 60-Day and11-Month requests, we will normally be able to make all of the corrections within 15 business days.  The most common causes of delays are usually scheduling problems with the homeowner and subcontractors.   The more flexible you can be on scheduling, the sooner the work will be done.